Resources for Patients and Families

State Wide Resources

Nurse on Call

Provides free health advice & information from a registered nurse, 24 hours, 7 days/week. 

Aboriginal and Torres Strait Islander

Victorian Aboriginal Community Controlled Health Organisation (VACCHO)

VACCHO is Victoria’s peak representative Aboriginal health body and is a centre of expertise, policy advice, training, innovation and leadership in Aboriginal health.


Social, emotional and cultural well-being online resources for Aboriginal and Torres Strait Islander People.

Yarn Safe

Yarn Safe was developed in September 2014 with the help of 12 incredible Aboriginal and Torres Strait Islander young people from across Australia, who have continued to be involved in the campaign development.

Developmental Disorders

Autism Speaks

Autism Speaks is dedicated to creating an inclusive world for all individuals with autism throughout their lifespan. We do this through advocacy, services, supports, research and innovation, and advances in care for autistic individuals and their families.


Amaze builds autism understanding in the community, influences policy change for autistic people and their families/supporters, and provides independent, credible information and resources to individuals, families, professionals, government and the wider community.

Nip in the Bud

Nip in the Bud® works with mental health professionals of the highest standing to produce FREE short evidence-based films and fact sheets to help parents, educationalists and others working with children to recognise potential mental health conditions. The goal is to increase the prospects of early intervention and to avoid those conditions becoming more serious in later years.

Eating Disorders

Butterfly Foundation

Butterfly Foundation is the national charity for all Australians impacted by eating disorders and body image issues, and for the families, friends and communities who support them.

Eating Disorders Victoria

EDV is the trusted guide for Victorians affected by eating disorders, helping them to get the support they need to ensure the earliest possible recovery.

Feed your Instinct (FYI)

Feed Your Instinct (FYI) is an interactive tool designed to support parents of children and young people experiencing different types of eating and/or body image problems.

PEACE Pathways

PEACE is a Pathway for Eating disorders and Autism developed from Clinical Experience. Our research suggests that around 35% of people experiencing an eating disorder may may have autism spectrum condition (ASC), or present with high levels of autistic traits. We hope this pathway will support autistic people suffering with an eating disorder, their loved ones and their clinicians.

Crisis, Safety and Welfare Support


Beyondblue has a youth website with loads of information and resources and also a 24 hour helpline and chat online (3pm – 12am) for those experiencing mental health needs. Both the telephone line and online chat are staffed by mental health professionals. There is also an email contact option for young people where they will hear back from one of their trained mental health professionals within 24 hours


Lifeline is a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.

Domestic Violence and Sexual Assault Helpline

The Domestic Violence Line is open 24 hours a day, 7 days a week
A phone service that offers telephone counselling, information and referrals for women and same-sex partners who are experiencing or have experienced domestic violence.

Kids Helpline

Kids Helpline is Australia’s only free (even from a mobile), confidential 24/7 online and phone counselling service for young people aged 5 to 25.

1800 Respect

A national Sexual Assault, Domestic and Family Violence Counselling Service.

Sexual Assault Services Victoria and Crisis Line

Sexual Assault Services Victoria (SASVic) is the newly incorporated and expanded peak body for sexual assault and harmful sexual behaviour services.

Safe and Equal

Standing strong against family violence. Safe and Equal works with practitioners and leaders to bring grassroots issues into the public policy arena, coordinate and participate in advocacy and action to reform policy and improve the service system, and scale up and embed practice development and innovation across the continuum from primary prevention to recovery.

Melbourne City Mission

This site and service is for young people 12 to 25 years experiencing homelessness, at risk of homelessness, or who are disengaged or requiring support. They can support young people to make decisions about their future. In order to access the services young people must be: aged between 12 to 25 homeless, at risk of homelessness, disengaged or requiring support.


Australia’s National Youth Mental Health Foundation, providing early intervention medical health services to 12-25 year olds.

Head to Health

Head to Health supports Victorians of all ages. It couldn’t be easier. A trained professional will take your call, give you advice, and connect you to the best support or service for you. This may be to an existing mental health service or, if appropriate, to a Head to Health hub.

Out of Home Care

Transitioning to independent living can be a positive time in your life as well as presenting some challenges. With this in mind, we have designed this information to help step you through the process of applying for the TILA payment, regardless if you remain living with your carer or you move out to your own place.

Support services for young people moving to independent living

Support services for young people moving to independent living – access information, training and services.

Leaving Care

Leaving Care has a range of services and supports to assist young people aged 16 to 21 years of age to transition from care to adulthood.

Australian Childhood Foundation Counselling

Our trauma teams help children, families and carers, and support professionals throughout Australia, including remote and regional areas. Their collaboration with a network of adults and organisations focuses on creating an environment dedicated to the recovery and healing of children traumatised by abuse, neglect and family violence.

Alcohol and Other Drugs

Youth Support & Advocacy Service

YSAS provides practical support and evidence-based clinical services for young people experiencing serious problems, but also intervene as early as possible with those at risk to prevent problems from escalating and becoming entrenched.

Turning Point

Hosts an on-line counselling service for people seeking help about their own drug use or the drug use of a family member, relative or friend. A “live” professional counsellor is available is available 24-hours a day, 7-day a week.

See Through the Haze

Information about vaping.


Switchboard Victoria

Switchboard provides peer-driven support services for lesbian, gay, bisexual, transgender and gender diverse, intersex, queer and asexual (LGBTIQA+) people, their families, allies and communities.


Through a preventative model of mental health support, we tackle social isolation by creating fun-filled spaces where LGBTQIA+ young people belong and are celebrated. Being visible, making friends and feeling supported are what our events are about.


QLife provides Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships. QLife services are free and include both telephone and webchat support, delivered by trained LGBTI community members across the country.


Curated resources and tools including school support plans for trans YP and parents and carers.

Refugee and CALD

Centre for Multicultural Youth

A Victorian not-for-profit organisation supporting young people from migrant and refugee backgrounds to build better lives in Australia.

Royal Children’s Hospital Immigrant Health Service

The immigrant health service includes a weekly outpatient clinic (Mondays 13:00 – 17:00 at desk A5), patient consultations, education for service providers and work in policy development. The service is supported by the Victorian Government Department of Health (DH), including support for the refugee health fellows program.

Foundation House

Provides services to advance the health, well-being and human rights of people of refugee backgrounds in Victoria who have experienced torture or other traumatic events in their country of origin or while fleeing those countries. 

Sexual and Reproductive Health

1800 My Options

1800 My Options provides sexual and reproductive health information to Victorian women, including where they can access contraception services, abortion and other related services.
1800 My Options does not provide medical, clinical, counselling or financial services. 

Sexual Health Victoria

A sexual health centre for young people providing free services by doctors, nurses and counsellors. Some costs may apply. Clinics are located in Box Hill and Melbourne CBD.

Sexual Assault Services Victoria and Crisis Line

Sexual Assault Services Victoria (SASVic) is the newly incorporated and expanded peak body for sexual assault and harmful sexual behaviour services.

Melbourne Sexual Health Centre

Melbourne Sexual Health Centre (MSHC) has been in operation since 1918 as a specialised unit for the diagnosis and treatment of sexually transmissible infections (STIs). It is the only centre that provides full-time, free sexual health services to the people of Victoria.

eMental Health

BeyondNow App

A suicide safety planning app. Clinician-supported collaborative safety planning is the recommended best practice approach. 


A safe place to chat annonymously, get support and feel better.


Access a range of personalised services, information and support with help always at hand. Log in to chat to other people like you or get 1-on-1 direct support with a clinician.